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Privacy Policy

A million miles journey to save the earth begins at your home !
We started our 1 st mile in 2007 and still progressing strongly !

Policy last updated on 14/8/2023

This policy supersedes all previous versions of policies.

This is the current Privacy Policy for  BIOWORLD, the website This policy will be applied for all dealings with BIOWORLD whether it is in Person / Instore and/or outlet, via electronic communication (example : by emails, website browsing), by online purchasing or registration through our website.

 “BIOWORLD” is an Indian registered company.

a. We respect your privacy

(a) “BIOWORLD” respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Indian Privacy Principles contained in the Privacy. This policy sets out how we collect and treat your personal information?
(b) "Personal information" is information we hold which is identifiable as being about you.

b. Collection of personal information

(a)  “BIOWORLD” will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.

c. How we collect your personal information

 BIOWORLD is collecting information.

BIOWORLD collects personal information from you in a variety of ways, including :
(i) when you interact with us electronically or in person,
(ii) when you access our website and when we provide our services to you. For example : During checkout on our website you will be asked to register as a customer and provide personal information, such as your name, business name, ABN/CAN number, email address, phone and/or mobile number, physical address for invoicing and delivery. This information is used to calculate freight cost and to contact you in relation to your order if required and deliver any goods or services you ordered from us. We may also collect this information when you are purchasing directly from our outlet or if you choose to register on our website without making a purchase
(iii) We may receive personal information from third parties.

If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

This is how BIOWORLD may use your information.
(a) BIOWORLD may use personal information collected from you to provide you with information, updates on our services we offer. We may also make you aware of new and/or additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) BIOWORLD may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

This is how BIOWORLD may disclose your information.
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers and/or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of BIOWORLD , its customers and/or third parties.
(d) If there is a change of control in our business and/or a sale and/or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(e) By providing us with personal information, you consent to the terms and conditions of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

This is how BIOWORLD is committed in securing your information.
(a) In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and system procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us and/or receive from us. Even though, we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy.. A small administrative fee may be applicable for the provision of information. If you would like to have a copy of the information we store about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by writing to .
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy.  

8. Your consent

By accessing and using our services, by registering and/or using log in (logging) functionality into our website and/or providing personal information to us in any form you are consenting to the collection and use of your personal information in accordance with the terms and conditions of this policy. You may withdraw your consent to our collection and use of your personal information at any time by ceasing to use the website and/or services and submitting a request by writing to us for your data to be deleted. It is highlighted that some information and/or data connected to sales history where we are required by law to maintain the information and/or data for a specific period, we may not be able to delete the sales history for taxation record keeping purposes. It is also noted that we are unable to withdraw or delete any information provided to 3 rd party carrier and/or company to facilitate an order fulfilment or delivery process.

9. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to us We take complaints very seriously and will respond after receiving written notice of your complaint.  

10. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. This policy in our website supersedes any other policies issued earlier.  

11. Website

(a) Anonymous data collection on our websites. Whenever users (including registered and/or unregistered users) visit our website , our IT (Information technology systems eg : servers) automatically records various non personal information for statistical purposes about usage of the website such as :

(i) type of browser used,
(ii) operating system,
(iii) the number and type of pages viewed,
(iv) the referring URL,
(v) the IP address,
(vi) the date and time if accessing our website and its related pages,
(vii) website visited immediately before accessing our to our site, etc.

This information is used in an statistical manner to analyze on how people (browsers) use our website, enabling us with data to improve our services.?

(b) Cookies and other tracking technologies To improve your experience and to improve your user interface, we may use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website also uses Google Analytics, a service which does not identify individual users or associate your IP address with any other data held by Google. We may use report provided by Google Analytics to help us understand website traffic ad web page usage. You can customize or opt out of Google Analytics for Display advertising using the Ads settings for your Google account.?

(c) Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware BIOWORLD is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal information.

11. Destruction of Personal Information

We will keep your information only for as long as we need it for legitimate business purposes and as permitted / required by applicable legal requirement. If
(a) We hold Personal information and/or data about you; and
(b) We no longer need the personal information and/or data for any purpose for which the information may be processed or disclosed by us under this policy; 
(c) We are not required by or under an Indian law, this policy, other applicable law, and/or a court/tribunal order, to retain the information, we will take reasonable steps in the circumstances ti erase the information or to ensure that the information is de-identified. If certain information has been provided to third parties in accordance with this Privacy Policy, retention of that information will be subject to the policies of the relevant third party.

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